When will my order arrive?
We typically ship orders Monday through Friday.
All orders are sent UPS ground, and should arrive within three business days.
You will receive an email with tracking information when your order is shipped.
What should I do if my shipment doesn’t arrive?
While we work hard to be sure this doesn’t happen, there are occasionally issues outside of our control.
The fastest way to reach us is to email us at email@example.com and we’ll track down your delivery right away!
What is the order minimum?
For one-time purchases, the minimum order is 3 jars, of either the 16-ounce or the 32-ounce size.
For our subscription plan, the minimum order is 5 jars for both the 16- and 32-ounce sizes.
Our soups are shelf stable for over one year, so you don’t need to worry about spoilage.
Is 18 Chestnuts packaging recyclable?
Yes, not only is the cardboard box recyclable, but it is also compostable!
Do my soups need to be refrigerated after delivery?
No, your soups are pantry safe for up to 18 months and each jar is clearly labeled with a best by date.
After opening any unused portion does need to be refrigerated and discarded after five days.
What if I want to return my order?
If you aren’t souper happy with your purchase, email customer service at firstname.lastname@example.org and we’ll work to make it right.
You can read our full refund policy here.
What if I want to cancel my subscription?
You can cancel your subscription at anytime with no cancellation fee.
Visit the subscription tab on your account page to do so.
Can't find what you're looking for?
Email us at email@example.com and a member of our Customer Service team will get back to you as soon as possible.
Be sure to include your order number (if you have one).